Privacy Policy


This Personal Data Protection Notice (“Notice”) describes how Damansara Indah Sdn. Bhd. (hereinafter referred to as Eastin Hotel Kuala Lumpur) and Citytro Sdn. Bhd. (hereinafter referred to as Eastin Hotel Penang) uses your Personal Data. For purposes of this Notice, “EHKL” means Eastin Hotel Kuala Lumpur & “EHPG” means Eastin Hotel Penang.

In the event of any conflict between the English and other language versions, the English version shall prevail. EHKL & EHPG shall have the right to modify, update or amend the terms of this Notice at any time by placing the updated Notice on the website of Eastin Hotel at (“Website”). By continuing to communicate with EHKL & EHPG or by continuing to use EHKL’s & EHPG’s services following the modifications, updates or amendments to this Notice shall signify your acceptance of such modifications, updates or amendments.

Collection of Personal Data

1. “Personal Data” means information about you, from which you are identifiable, including but not limited to your name, identification card number, passport number, vehicle number, address, telephone number, email address, date of birth, credit cards or payment details, race, nationality, any information about you which you have provided to EHKL & EHPG related to your reservation, stay or visit (such as your date of arrival and departure, room preferences and purpose of stay), information relating to your purchase and receipt of products or services, reviews, suggestions and opinions about EHPJ’s property, customer surveys and/or any information about you that has been or may be collected, stored, used and processed by EHPJ from time to time.

2. In addition to the Personal Data you provide to EHKL & EHPG directly, EHKL & EHPG may also collect your Personal Data from a variety of sources, including without limitation when you visit or stay at EHKL & EHPG, when you make a reservation to stay at EHKL & EHPG over the telephone, via the Website or otherwise, when you interact and communicate with EHKL & EHPG at events or otherwise or when using the Website.

3. EHKL & EHPG may also use closed circuit television (CCTV) and other security measures at its properties that may capture or record your image and information related to your location while you are in EHKL & EHPG via keycards and other technologies. EHKL & EHPG may also use other technologies that record sound or video to protect its guests, staff and property.

4. The provision of your Personal Data is mandatory when you make a reservation to stay at EHKL & EHPG and when you check into EHKL & EHPG. If you do not provide EHKL & EHPG your Personal Data, EHKL & EHPG will not be able to process your registration or reservation, and will therefore result in you being unable to make a booking or stay at the EHKL & EHPG.

5. The provision of your Personal Data voluntarily when you submit your reviews, suggestions or opinions or complete a customer survey related to EHKL & EHPG.

Purposes of Processing

6. EHKL & EHPG may use and process your Personal Data for the purposes relating to the business and activities of EHKL & EHPG which shall include, without limitation:-
(a) to process your registration or reservation to stay at EHKL & EHPG;
(b) to communicate with you regarding your reservation or stay at EHKL & EHPG;
(c) to provide you the goods and services you have requested;
(d) for purposes of billing and payments relating to your stay at EHKL & EHPG and for any goods and services you have purchased or requested;
(e) to respond to questions, comments and feedback from you;
(f) to provide you with a better and more personalized level of service;
(g) to provide for your safety and security as well as the safety and security of staff, guests and other visitors;
(h) for EHKL’s & EHPG’s internal administrative purposes including auditing, accounting, data analysis and to improve our services;
(i) for EHKL & EHPG to comply with regulatory requirements and obligations under the law.
and you agree and consent to EHKL & EHPG using and processing your Personal Data in the manner as identified in this Notice.

Marketing and promotional purposes

7. EHKL & EHPG may also use and process your Personal Data for other purposes such as to send you updates and news on the latest EHKL’s & EHPG’s services, promotions and events which may be of interest to you, by way of post, short message service (SMS), email and/or social networking sites.

8. If you do not consent to EHKL & EHPG processing your Personal Data for the purposes listed in Section 7 please notify EHKL & EHPG using the contact details stated in Section 11 below.

Disclosure to Third Parties

9. Your Personal Data may be transferred, accessed or disclosed to third parties for the purposes of processing your reservation or for your stay at EHKL & EHPG. Further, EHKL & EHPG may engage other companies, service providers or individuals to perform functions on EHKL’s & EHPG’s behalf, and consequently may provide access or disclose to your Personal Data to such service providers or third parties. Such third parties include (without limitation):-
(a) information technology service providers;
(b) professional advisors and external auditors;
(c) other entities under Damansara Indah Sdn Bhd;
(d) other entities under Citytro Sdn Bhd; and
(e) law enforcement, regulatory and governmental authorities in order to comply with statutory and government requirements.

10. Your Personal Data may also be shared in connection with a corporate transaction, such as a sale of a subsidiary or a division, merger, consolidation, or asset sale, or in the unlikely event of winding-up.

Access & Correction Requests and Inquiries

11. Subject to any exceptions under applicable laws, you may request for access to and/or request correction of your Personal Data, request to limit the processing of your Personal Data in relation to Section 7 above and/or make any inquiries regarding your Personal Data by contacting:-

Marketing Communications Department (Eastin Hotel Kuala Lumpur)
13, Jalan 16/11 Pusat Dagang Seksyen 16,
46350 Petaling Jaya,
Tel: 603 7665 1111 (extension: 351, 347)
Fax: 603 7665 8888 (Sales & Marketing Department)

Marketing Communications Department (Eastin Hotel Penang)
1, Solok Bayan Indah, Queensbay,
11900 Bayan Lepas,
Tel: 603 612 1111
Fax: 603 612 1213

12. In respect of your right to access and/or correct your Personal Data, EHKL & EHPG has the right to refuse your requests to access and/or make any correction to your Personal Data for the reasons permitted under the law, such as where the expense of providing access to you is disproportionate to the risks to you or another person’s privacy.

Links to Third-Party Websites

13. The Website may contain links to third parties’ websites. Please note that we are not responsible for the collection, use, maintenance, sharing, or disclosure of data and information by such third parties. If you provide information directly to such sites, the privacy policy and terms of service on those sites are applicable and EHKL & EHPG is not responsible for the information processing practices or privacy policies of such sites.

Personal Information from Minors

14. EHKL & EHPG does not knowingly collect Personal Data from individuals under 18 years of age. As a parent or legal guardian, please do not allow the minor under your care to submit Personal Data to EHKL & EHPG. In the event that such Personal Data is given to us, you hereby consent to the processing of the minor’s Personal Data and personally accept and agree to be bound by this Notice and take responsibility for his or her actions.